1. When we refund
We refund in the following circumstances:
- You cancelled within the seven-day cooling-off period under section 44 of ECTA.
- The product was defective, unsafe or not what you ordered.
- We could not fulfil your order, or cancelled it.
2. How much
Where the return is because of a defect, an error on our side, or a cancelled order, we refund the full amount you paid including delivery.
Where you cancelled under the cooling-off right, we refund the price of the goods. You carry the cost of returning them, as ECTA allows.
Section 20(6) of the Consumer Protection Act permits a reasonable handling charge in defined circumstances. If we ever apply one, we will tell you the amount before deducting it.
3. How and when
Refunds are made to the original payment method. We process them once we have received and inspected the returned goods, and always within the 30 days ECTA allows. How long the money then takes to appear depends on your bank or card issuer.
4. Duplicate or incorrect charges
MUTI charges once per order and never stores a recurring mandate. If you are ever charged twice for the same order, contact us and we will refund the duplicate in full.
This document has not been finalised. It must be reviewed and dated by a qualified South African attorney before MUTI accepts orders.